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Job Description
WPP is seeking a Service Delivery Manager to support its NA Enterprise Payroll platforms. This role involves ADP Enterprise payroll application administration, including configuration, security provisioning, reporting, process optimization, and governance. The Service Delivery Manager will resolve system issues, provide guidance to WPP Operating Company’s Payroll Operations staff, and drive continuous improvement across the payroll function.
Role Involves:
- Ensuring proper functioning of WPP corporate ADP ENTERPRISE (EV6) & WFN payroll systems.
- Maintaining ADP ENTERPRISE (EV6) & WFN setup tables and User Security.
- Serving as a point of contact for NA Payroll Operations teams.
- Collaborating with internal and external partners for resolving defects and implementing enhancements.
- Managing enterprise-wide Payroll reporting.
- Performing regular data audits.
- Providing user support through documentation and training.
Requirements:
- Technical understanding of ADP ENTERPRISE (EV6) & Workforce Now payroll applications.
- Experience with relational database concepts and ad-hoc database query tools.
- Understanding of payroll regulatory and tax reporting and administration.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to handle multiple projects and work in multiple systems simultaneously.
What WPP offers:
- A culture of passionate, driven people.
- Scale and opportunity to influence and deliver projects.
- Challenging and stimulating work.
