Mid Level Merchant Operations Analyst

Job Description

EBANX is seeking a Mid Level Merchant Operations Analyst to proactively monitor and enhance the merchant experience. This role involves a blend of analytical skills, communication, and collaboration to ensure optimal performance and satisfaction for EBANX's merchants.Role involves:

• Monitoring KPIs such as payment approval rate, chargeback rate, and refund rate.
• Suggesting and leading improvement initiatives.
• Conducting in-depth analysis of data, charts, and spreadsheets.
• Participating in regular meetings with merchants and presenting performance insights and issue resolutions.
• Creating presentations with key performance indicators.
• Constantly collaborating with other EBANX departments to resolve issues.
• Handling daily merchant requests, such as settlement-related questions, payment confirmations, reports, and more.

Requirements:

• Reading, understanding, and analyzing data.
• Experience with SQL and Queries.
• Fluency in English.
• Agility.
• Teamwork.
• Proactivity.
• Cross-functional navigation.
• Critical thinking.
• Driven by a merchant-centric approach in all decision-making.

EBANX offers:

• Spanish, English, and Portuguese classes.
• Meal Allowance.
• Transportation voucher (if needed).
• WAVES - Program of goals and results (variable compensation).
• EBANX Play - Wellness (Gympass, e-Sports, SESC ).
• EBANX Education: financial support for undergraduate, graduate, and MBA programs.
• EBANX Skills: budget for workshops and courses.
• EBANX Flexible: Birthday Day Off; Semi-flexible hours (8 hours a day - Monday to Friday).
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women.
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers.
• Life Insurance: Life Insurance 100% paid by EBANX.
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!