Manager

Job Description

GHX is seeking a Content Operations Manager to lead a team in meeting content operations service goals while maintaining high customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversight and ensure delivery targets are met.This role involves:

• Hiring, managing, and building a high-performing team.
• Developing and implementing operational policies and procedures.
• Providing ongoing staff training on technology utilization.
• Conducting performance management and tracking KPIs.
• Acting as an escalation point for technical and transactional issues.
• Managing staffing to address attrition and workload.
• Ensuring effective knowledge management.
• Representing the voice of the customer.
• Implementing new processes to drive efficiencies.
• Maintaining operational efficiency through QA strategies.
• Participating in enriching medical device data.

Requirements include:

• Excellent communication skills.
• Ability to identify learning opportunities.
• Strong understanding of the business process operating environment.
• Effective leadership and influencing skills.
• Teamwork and team development focus.
• Strong accountability and integrity.
• Attention to detail.
• Customer service/interpersonal skills.
• 8+ years of experience in healthcare and/or operations.
• 3+ years of experience in operations management.
• Bachelor’s degree or equivalent experience.
• Global BPO experience with US clients.

GHX offers:

• One-way transportation (drop cab facility).
• Work from office.