Technical Services Engineer- EST Time Zone

Job Description

impact.com is seeking a Technical Services Engineer to deliver custom engineering and advanced technical support to its clients. The ideal candidate will be an expert in Impact technology and will be tasked to deliver custom engineering and advanced technical support to customers. This role involves interfacing with clients, answering questions on the integration process and technology, and ensuring the stability and reliability of the Impact Radius platform.

The Technical Services Engineer will work with the technology and customer support teams to identify and analyze data errors. The core hours for this role are EST Timezone (New York)- 15:00-23:00 SAST.

What this role involves:

• Managing incoming support requests on ticketing platforms.
• Providing technical assistance internally and externally.
• Triaging issues and escalating to various teams.
• Acting as a technical resource to the onboarding team.
• Troubleshooting advanced tech services issues.
• Managing, planning, designing, and implementing advanced technical integrations.
• Overseeing and mentoring Technical Services.

Requirements:

• Passion for solving customer issues.
• Adaptability and cooperation.
• Service-oriented with flexibility.
• Initiative and critical thinking.
• Ability to learn new technologies quickly.
• Problem-solving skills.
• Undergraduate degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Integration Support, Sales Engineering, or Software Development.
• Experience with an internet marketing or business development team preferred.
• Ability to perform log analysis, including writing SQL.
• Experience in Web application and tool development.
• Experience with at least one scripting/programming language (Python, PHP) preferred.

What this role offers:

• Hybrid, Casual work environment
• Responsible PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend