Manager, Customer Success

Job Description

impact.com is seeking a Customer Success Manager to join their team in Shanghai. The ideal candidate will be a product expert, utilizing the company's software suite to build stronger and more successful marketing campaigns for clients. They should possess good business sense, a solid understanding of the digital ecosystem, and be a critical thinker.What this role involves:

• Running platform training and consulting on contracts, finance, ad tracking, and reporting.
• Coordinating strategic initiatives and customer communications.
• Managing escalation and creating necessary documentation.
• Following established processes for ticket creation and project tracking.
• Coordinating renewal and expansion opportunities.

What company is looking for:

• 2-3 years of customer service experience, preferably B2B.
• Bachelor's Degree in Business, Marketing, or a related field.
• Consistent track record of providing stellar support to customers.
• Solid understanding of the digital marketing ecosystem.
• Detail-oriented and able to effectively prioritize tasks.
• Excellent time management skills.

What this role offers:

• Unlimited PTO policy
• Training & Development
• Private Health Insurance
• Stock Options
• Primary caregiver leave
• Internet Allowance
• Flexible work hours
• Casual work environment
• Technology stipend