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Job Description
Elite Technology is seeking an Application Support Analyst to assist customers in utilizing Elite 3E software. This role involves providing application support for Elite’s 3E product, focusing on accounting in a project-based environment. The Application Support Analyst will support EMEA business hours.
Responsibilities:
- Pull service request tickets and document challenges.
- Use case management system to record information.
- Use remote access utilities to replicate customer challenges.
- Provide timely status updates and recommend solutions.
- Collaborate with team members to resolve customer issues.
- Acquire and maintain expertise of Elite’s software product.
- Develop SQL skills and gain technical knowledge of Elite’s software products.
Requirements:
- Must have billing and/or SQL experience.
- High proficiency in writing/changing SQL queries.
- Bachelor’s degree or equivalent experience in IT.
- 2+ years of technical, financial, and/or related customer support experience.
- Knowledge in Microsoft SQL Server, MS Office, Azure, and relational database concepts.
- Thorough understanding of GAAP and/or prior legal industry accounting experience preferred.
- Exceptional customer service skills.
- Proficiency in English at a B2+ level or higher.
Benefits:
- Competitive compensation package
- Health plan
- Retirement savings plan with an employer contribution
- Time off
- Paid holidays
- Wellness initiatives
- Rice allowance
- Connectivity allowance
- Travel insurance
Elite Technology
Elite Technology is a leading technology company specializing in solutions for law firms. It focuses on enhancing profitability through improved operational effectiveness, efficiency, and business visibility. The company delivers cutting-edge digital financial management and business operations tools. These solutions optimize finance and accounting processes, including billing, invoicing, payments, and financial reporting. By integrating data, insights, and tools, Elite Technology empowers law firm leaders to make informed decisions for effective business management. The company's cloud-based platform supports high-scale, multi-tenant SaaS environments.
All Jobs at Elite Technology (30)