Clash
of Jobs
Browse All Jobs
Job Description
Anthropic is seeking an Enterprise Technical Success Manager to join their EMEA team in London. This role involves being a strategic partner and technical advisor to enterprise API customers, helping them maximize the potential of Anthropic's LLM technology. The Enterprise Technical Success Manager will work closely with strategic customers, providing technical guidance and driving the adoption and optimization of Anthropic's API solutions. This role focuses on helping customers scale their usage effectively, identify new use cases, and maximize the value of their existing API integrations.
Responsibilities:
- Build strategic relationships with key customer decision-makers.
- Partner with customers to understand their business objectives and technical requirements.
- Drive consumption by developing and executing account plans.
- Help customers optimize their applications.
- Monitor API usage patterns to mitigate risks and provide recommendations.
- Lead regular customer stakeholder meetings and quarterly business reviews.
- Create demonstrations to showcase potential new use cases and capabilities.
- Work cross-functionally with Enterprise Account Executives.
- Act as the voice of the customer to Product and Engineering teams.
Requirements:
- 5+ years of experience in technical customer-facing roles.
- Technical acumen with understanding of APIs, integration concepts, and software development principles.
- Proficiency explaining and demonstrating technical products to various audiences.
- Understanding of LLMs and AI technologies.
- Track record of driving technical adoption and consumption in enterprise environments.
- Strong project management skills and ability to manage multiple customer relationships.
- Bachelor's degree in a related field or equivalent experience.
Anthropic offers:
- Competitive compensation and benefits.
- Optional equity donation matching.
- Generous vacation and parental leave.
- Flexible working hours.
