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Senior Analytics Consultant - Remote, India or Poland at SuccessKPI Inc.

Senior Analytics Consultant role at SuccessKPI, focusing on analytics solutions.
Remote
India
Undisclosed salary
SuccessKPI is seeking a Senior Analytics Consultant to help organizations solve complex business and technology problems. This role offers the opportunity to develop consulting, presales, support, and customer success skills. The consultant will work with internal senior leadership and customers, designing and delivering innovative call center analytics solutions across various industries.

Role Involves:
  • Leveraging analytics tools to derive business insights.
  • Collaborating with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions.
  • Working closely with IT and business clients to align business needs with technical capabilities.
  • Designing and building systems using AI/Machine Learning technology.
  • Conducting client white-boarding sessions, workshops, and project meetings.
  • Documenting best practices to increase our knowledge base.

Requirements:
  • Bachelor’s degree in Computer Science, Computer Engineering, or related field.
  • Minimum of 7+ years' experience in SaaS.
  • Completion of 1+ AWS certification or related cloud experience, a plus.
  • Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports.
  • Strong working knowledge of SQL and ability to write and tune complex queries.
  • Hands-on experience with RedShift is a plus.
  • Linguistics, behavioral science background.
  • Speech and Text skills with ability to build framework to ID topic trends.
  • Strong interpersonal, verbal, and written communication skills.
  • Strong analytical and logical problem-solving approach.
  • Adaptable individual who can create structure in ambiguous environments.
  • Highly self-motivated and able to work independently.

SuccessKPI Offers:
  • Virtual work opportunity.
  • Opportunity to work and help shape a fast-growing company.
  • Paid Holidays.
  • Paid Leave / Paid Time Off.
  • Parental Leave.
  • EPF (India).
  • Medical Insurance (India).
  • Accidental Disability Coverage (India).
  • Perk Stipend (India).
  • Stock Options (India).
  • Development and career growth opportunities.
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SuccessKPI Inc.

SuccessKPI Inc. is a global SaaS company offering an AI-powered analytics and automation platform for contact centers. Their platform combines a comprehensive data lake with business intelligence, quality management, speech and text analytics, and real-time playbooks, enabling businesses to act on customer conversations effectively. SuccessKPI aims to empower contact center agents, managers, and executives to enhance customer experience through data-driven insights and automation. Their solutions are designed for rapid implementation, enabling customers to quickly overcome obstacles and achieve tangible results.