IT Support Engineer

Job Description

KAYAK, a leading travel search engine, is seeking an IT Support Engineer for a fixed-term position until mid-August 2026. The role is based in their Berlin office, requiring 4 days per week onsite.

The IT Support Engineer will be responsible for providing comprehensive IT support to KAYAK employees, both in the office and remotely. This includes managing the employee lifecycle, handling helpdesk tickets, deploying software and hardware, and maintaining office hardware.

The ideal candidate will have a strong background in IT helpdesk support, excellent troubleshooting skills, and experience with various IT systems and tools. They should also be able to thrive in a hybrid working model and possess proficient English language skills.

Responsibilities:

• Lead employee lifecycle (onboarding and off boarding)
• Handle the helpdesk ticketing queue, resolving requests in a timely manner
• Support our employees both: in office and remotely
• Deploy new software and hardware to our employees using MDM tools
• Configure and maintain office hardware, like: printers, company dashboards, room display tablets, video conferencing equipment
• Provide technical support for large scale meetings

Requirements:

• 3+ years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
• Strong troubleshooting skills with both Windows and macOS
• Strong multitasking and prioritization ability
• Knowledge of IT Security best practices
• Understanding networking concepts like TCP/IP, DHCP, and DNS
• Proficient English language skills
• Ability to thrive in a hybrid working model, working at least three office days per week
• Experience with Google Products and Services, cloud-based applications, Windows Server Active Directory, Terminal and Powershell, MDMs (JAMF and InTune), and Identity Management platforms (OKTA)

Benefits:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth, Company-paid subscription to HeadSpace, Company-wide week off a year
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars, Leadership development, Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 6 weeks paid vacation
• Free lunch 2 days per week
• Pension plan contributions
• Public transportation subsidies
• Bike leasing program
• Monthly social events, Thursday happy hours, sports teams
• An awesome office in Friedrichshain, Berlin