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Job Description
Blacklane is seeking a Customer Care Operations Specialist to be the face and voice of the company, delivering exceptional customer service to guests and chauffeurs worldwide. This role requires a proactive and detail-oriented individual who can build trust, resolve queries, and ensure a smooth customer experience.
The role involves:
- Serving as an ambassador for the company.
- Handling customer and chauffeur queries via phone, email, and live chat.
- Addressing and resolving customer concerns efficiently.
- Ensuring service level agreements (SLAs) are met.
- Contributing to proactive tasks such as verifying flight numbers.
- Promoting an open feedback culture and contributing to service improvements.
Requirements:
- Strong communication skills across all platforms.
- Previous customer service experience, preferably in a luxury or hospitality industry.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong multitasking abilities and attention to detail.
- Fluency in Arabic and English.
Blacklane offers:
- Fair pay and enrollment in the Virtual Stock Options Plan (VSOP).
- Complimentary rides to experience the chauffeur services.
- Access to online courses on LinkedIn Learning.
- Flexible, hybrid work environment.
BLACKLANE
Blacklane is a global chauffeur service operating in over 50 countries. It provides premium, reliable, and innovative transportation solutions. The company prioritizes first-class service and sustainability. Blacklane fosters a diverse and inclusive company culture, supporting employees through various initiatives. It offers fair pay, shared success through Virtual Stock Options, and opportunities for learning and development. Employee well-being is a priority, with access to mental and physical health resources. Blacklane is backed by investors including Mercedes-Benz Mobility and Sixt.
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