Airport Operations Manager (New York)

Job Description

Blacklane is seeking an Airport Operations Manager to lead their commitment to delivering impeccable airport services and ensuring seamless experiences for VIP airline customers. The Airport Operations Manager will build strong relationships with airline representatives, address their concerns, and enhance guest experiences through collaborative efforts. They will manage a team of Greeters, overseeing the smooth execution of pickup services and guaranteeing exceptional service from arrival to departure.Role involves:

• Managing a team who offers a premium concierge service to premier guests
• Being the main point of contact for VIP clients with a presence at the airport
• Assisting chauffeurs and clients to connect
• Documenting and relaying both issues and opportunities

Requirements:

• 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services
• Airline or airport operations experience is a plus
• Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards
• Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally
• Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach
• Willingness to travel up to 50% and adapt to varying schedules as needed

Blacklane offers:

• Fair pay and shared success through a Virtual Stock Options Plan (VSOP)
• Complimentary rides per quarter to experience their chauffeur services
• Access to online courses on LinkedIn Learning
• Homecooked, quality office lunches in Berlin
• Access to the Nilo Health platform for mental wellness and the WHOOP bracelet after one year
• Flexible, hybrid work model