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Field Application Engineer, Computer Systems & Hardware

Field Application Engineer for computer systems and hardware, hybrid role.
Tenstorrent
Hybrid
On-Site
United States
USD 100,000 - 500,000
Job Description
Tenstorrent is seeking a Field Application Engineer to join their Customer Success team. This role is pivotal in deploying and optimizing cutting-edge computer systems and AI hardware. The ideal candidate will have a passion for hardware technologies, including accelerators, CPUs, and GPUs, and will thrive in a dynamic, hands-on technical environment. This is a hybrid role based out of Santa Clara, CA, Austin, TX, or Toronto, ON.

Responsibilities:
  • Provide technical expertise and support for computer systems and hardware products, focusing on system installation, configuration, and optimization.
  • Work closely with customers to implement and integrate hardware solutions into their existing infrastructure.
  • Troubleshoot and resolve hardware, firmware, and software issues related to systems, AI accelerators, and OS platforms, primarily Linux.
  • Conduct rigorous testing and validation of hardware and system performance.
  • Train clients and end-users on new technologies and hardware setups.
  • Develop and maintain documentation related to system configurations, processes, and service records.
  • Collaborate with engineering teams to provide feedback on products and to discuss potential improvements or custom solutions.
  • Stay updated on the latest industry trends and technologies.

Requirements:
  • Bachelor’s degree in Computer Science, Electrical Engineering, or related field; or equivalent practical experience.
  • 10+ years of experience with computer systems and hardware, including detailed knowledge of CPUs, GPUs, FPGAs, and other accelerators.
  • Strong understanding of Linux operating systems.
  • Knowledge of data center environments.
  • Hands-on experience with system software including drivers, firmware, and hardware-related software tools.
  • Experience with electrical systems as related to computer hardware.
  • Technical proficiency with virtualization technologies, such as virtual machines and containers.
  • Ability to troubleshoot complex hardware and software issues efficiently.
  • Excellent communication and customer service skills.
  • Willingness to travel to client sites.

Tenstorrent offers:
  • A highly competitive compensation package and benefits.
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