Business Operations Manager

Shakepay is seeking a Business Operations Manager to join their team. This role is crucial for maintaining the company's smooth and efficient operation. The Business Operations team identifies and executes high-impact projects to drive growth and improve processes, ensuring an exceptional experience for over one million Canadian Shakepay users. They are problem-solvers who thrive in fast-paced environments and constantly seek new ways to help Shakepay scale effectively.

What this role involves:

• Owning and driving BizOps projects from idea to execution.
• Identifying and prioritizing high-leverage opportunities.
• Breaking down complex challenges into clear steps.
• Partnering cross-functionally with Product, Marketing, Engineering, Operations, and Finance.
• Facilitating clarity and alignment among teams.
• Communicating insights and recommendations to leadership.
• Mentoring teammates and shaping how BizOps works.

Requirements:

• 5+ years of experience in a relevant field (consulting, banking, operations at a startup, etc.).
• Exceptional written & verbal communication skills.
• Strong data & analytics skills.
• Familiarity with AI tools and frameworks.
• Problem-solving skills with structured thinking and creativity.
• Project management skills.
• Collaboration & communication skills.
• Self-starter attitude.

What Shakepay offers:

• Stock options.
• Yearly salary assessments.
• Comprehensive health and dental coverage, including health and wellness spending accounts.
• Remote-friendly work environment within Canada.
• $2,000 annual budget for courses, certifications, and training.
• 20 days of vacation per year with a $1,000 bonus for using all vacation days.
• Parental leave top-up to 100% of salary for 18 weeks.
• Quarterly team-specific or company-wide offsite events.