[Infra Div.] IT Service Architect (8년 이상)

Job Description

KRAFTON, a global game publisher known for its creative studios, is seeking an experienced IT Service Architect to join their IT Service MGMT Team. This team focuses on planning and operating various IT services used by internal employees, fostering collaboration between IT teams, and managing diverse projects. The IT Service Architect will play a key role in shaping IT infrastructure service strategies, conducting technical validations, designing operational processes, and deriving insights from data to enhance service value and user experience.

Role involves:

• Establishing annual and quarterly roadmaps for IT services.
• Planning and launching new services, coordinating with development, design, and operations teams.
• Managing vendor selection, budget planning, and documentation.
• Improving existing services through user feedback and log analysis.
• Conducting technical validation of new technologies like AI and cloud services.
• Managing technical issues and collaborating with development teams.
• Establishing and managing operational policies.
• Managing vendors and operational staff.
• Defining log collection requirements and monitoring service logs.
• Analyzing data to identify areas for improvement and redefine service direction.

Requirements:

• 8+ years of experience in service planning and project management in diverse IT environments.
• Broad IT knowledge and understanding of IT infrastructure, platforms, and solutions.
• Excellent documentation and communication skills.
• Project management skills, including schedule management, budgeting, and vendor management.
• Data analysis skills, including experience with service logs and user data analysis.
• Ability to travel internationally without restrictions.

KRAFTON offers:

• Opportunity to work in global company