[Technology Transformation Office] IT Service & Solutions Manager (5년 ~ 10년)

Job Description

Krafton is seeking an IT Service & Solutions Manager to join their Technology Transformation Office. This role involves collaborating with IT and development teams to improve SaaS and IT service utilization, identify and implement IT/Tech improvements, and optimize IT operations using data-driven decision-making. The ideal candidate will analyze global IT best practices and apply them to the organization.

Role Involves:

• Collaborating with IT and development teams to improve SaaS and IT service utilization and support operations.
• Identifying and implementing IT/Tech-related improvements across the organization.
• Developing and executing strategies to improve IT operations and manage change.
• Supporting data-driven IT operation optimization and decision-making.
• Analyzing global IT best practices and developing suitable application plans for the organization.

Requirements:

• Experience in B2B SaaS and enterprise IT solution implementation/operation and process improvement.
• Experience collaborating closely with IT organizations and development teams to elicit requirements and support technical decision-making.
• A degree in Computer Science or equivalent technical knowledge.
• Experience with data-driven decision-making and impact analysis.
• Experience working in a global environment.
• Experience planning and executing tasks independently, regardless of scale.
• Strong communication skills to coordinate requirements and derive execution plans with various stakeholders.
• Must not have any restrictions on overseas travel.

Krafton offers:

• Opportunity to work in global environment