Senior Technical Business Analyst

Job Description

RAPP Chicago is seeking a Senior Technical Business Analyst to join its Experience Strategy team. RAPP is a global precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. The agency is part of Omnicom’s Precision Marketing Group and has over 2,000 employees across 15+ global markets.

The Senior Technical Business Analyst will be a subject matter expert on the marketing operations ecosystem, business logic, processes, and procedures. The role involves analyzing ecosystem and data processes, providing recommendations for improvements, and assisting with troubleshooting and analysis of ecosystem and data processing issues.

Responsibilities:

• Become subject matter expert on our marketing operations ecosystem, business logic, processes, and procedures
• Analyze ecosystem and data processes and provide recommendations for improvements
• Assist with troubleshooting and analysis of ecosystem and data processing issues
• Assist with discovery, analysis, and documentation of proposed changes to ecosystem and data processes
• Create visualizations and documents to help others understand ecosystem and business requirements
• Document marketing ecosystem to include technology, integrations, business logic, processes and procedures
• Validate, document, and communicate business requirements with relevant stakeholders (client/agency)
• Educate and collaborate with cross-functional teams on marketing operations to ensure data processing strategies align with business objectives and operational needs
• Work effectively with both technical and non-technical team members
• Be accountable for the successful completion of all aspects of assigned work

Requirements:

• BA in computer science, information technology, or related technical field
• 5+ years of overall work experience or relevant educational qualifications.
• 1-3 years of relevant experience as a business analyst, systems analyst or IT consultant
• Experience in digital marketing, contact center, CRM a plus.
• Able to thrive independently given direction and objectives.
• Analytical, critical thinking and problem-solving abilities.
• Adaptable and capable of working in fast-paced environments.
• Excellent communication skills, especially in technical writing.
• Ability to compile, organize and synthesize large amounts of information.
• Experience with business planning tools such as Jira and Confluence, and process flow mapping tools such as Miro, Lucid Charts, Visio etc).
• Military or government experience a plus.

RAPP offers:

• Health/vision/dental insurance
• 401(k)
• Stock options
• Healthcare & Dependent Flexible Spending Accounts
• Vacation, sick, and personal days and positive activism days
• Paid parental leave and disability benefits