Tech Ops Engineer

Job Description

RAPP Chicago is seeking a Tech Ops Engineer to join its Technology team. RAPP is a precision marketing agency that leverages data, creativity, and technology to foster client growth. The agency champions individuality in marketing solutions and the workplace.

The Tech Ops Engineer will support Campaigns teams by monitoring and optimizing existing campaigns, ensuring personalized experiences and driving business outcomes. The ideal candidate will have a strong background in Pega technology and experience in creating and managing campaigns.

Responsibilities include:

• Collaborating with Pega Decisioning Architects and Strategy Enablement teams.
• Developing and implementing new campaigns using Pega Customer Decision Hub (CDH).
• Leveraging Pega monitoring tools to track campaign performance.
• Using Pega’s simulation tools to test and validate campaign strategies.
• Managing and monitoring predictive and adaptive models.
• Creating and maintaining technical documentation.
• Diagnosing and resolving technical issues related to Pega campaigns.
• Staying updated with the latest Pega features and best practices.
• Creating and managing JIRA and support tickets.

Requirements include:

• 2-3 years of experience in Pega decisioning and related technologies.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Pega Certified Decisioning Consultant (PCDC) certification.
• 2+ years cross-channel marketing campaign development experience.
• Proficiency in Pega monitoring, simulation, and model tools.
• Strong analytical and communication skills.

RAPP offers:

• Health/vision/dental insurance
• 401(k)
• Stock options
• Healthcare & Dependent Flexible Spending Accounts
• Vacation, sick, and personal days and positive activism days
• Paid parental leave and disability benefits