Pre-Sales Engineer (EMEA)

Job Description

Incode, a leading provider of identity solutions, is seeking a Pre-Sales Engineer (EMEA) to join their team in Madrid. This role involves taking ownership of customer issues, performing root cause analysis, and preventing future issues. The Pre-Sales Engineer will triage, debug, and involve engineers when necessary to solve implementation challenges. They will also research, diagnose, and troubleshoot customer issues during POCs, implementations, and production phases. The role includes training for POCs and implementations, assisting Delivery/Project Managers in onboarding, and contributing to knowledge bases. Incode is looking for someone to champion their customers and uphold high customer service standards.Responsibilities:

• Take ownership of reported customer issues and see problems through to resolution.
• Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges.
• Research, diagnose, troubleshoot, and debug customer issues encountered by our customers.
• Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
• Develop and contribute to internal and external knowledge bases.
• Be a champion for Incode’s customers and hold our teams to a high standard of customer service.

Requirements:

• BS degree in Computer Science or related field.
• Minimum 3 years’ experience in similar roles, ideally in an enterprise SaaS environment.
• Understanding of APIs, SDKs, and cloud computing technology.
• Experience in various software designs, languages, and architecture.
• Good understanding of business processes.
• Familiarity with computer networks and IT security management.
• Familiarity with cloud-based technologies platforms like AWS, Azure, GCP.
• Familiarity with Applications based on microservices architectures and containerization tools like Docker.
• Experience with HTTP based on JSON services.
• Experience with HTTP client tools like postman or insomnia.
• Experience developing scripting or batch processes using sprint batch, shell script or python.
• Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills.
• Proficient in English.

What Incode Offers:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefits package according to location