R&D Program Manager

Job Description

Pendo is seeking a R&D Program Manager to lead large-scale initiatives and guide multiple scrum teams through product launches. This role requires self-motivation, diligence, and a strong understanding of agile methodologies and Pendo's launch process. The Program Manager will orchestrate cross-functional teams, navigate a fast-paced environment, and communicate with diverse stakeholders.

Responsibilities:

• Work closely with Pendo leadership to ensure alignment with strategic objectives.
• Own and execute Pendo’s whole product launch process.
• Understand basic and advanced agile methodologies.
• Own pillar/squad specific reporting on progress, roadmap updates, internal metrics, risk management, and communication plan.
• Lead initiatives/projects by staying aligned on scope, business goals, and operational model.
• Establish and maintain positive relationships with internal/external stakeholders.
• Explore new opportunities to solve problems.
• Lead and facilitate key stakeholder meetings.
• Participate in weekly Program Management team meetings.

Minimum Qualifications:

• At least two (2) years of experience as a Program Manager working with Engineering and Product Teams.
• A Bachelor’s or equivalent work experience.
• Must be self driven in a fast-paced environment.
• Thorough understanding of project/program management techniques and methods.
• Knowledge of basic and/or advanced agile methodologies.
• Exceptional skills in leadership, communication, time management, facilitation, and organization.

Preferred Qualifications:

• Professional (PSM) or Certified Scrum Master (CSM) certification.
• Strong customer service experience.
• Relevant work experience in product development lifecycle (PDLC).