Sr. R&D Program Manager

Job Description

Pendo is seeking a Sr. R&D Program Manager to lead large-scale initiatives and guide scrum teams through product launches. The role requires self-motivation, understanding of agile methodologies, and Pendo's launch process. The Program Manager will orchestrate cross-functional teams, navigate a fast-paced environment, and communicate with stakeholders. The role ensures smooth product launches and contributes to customer satisfaction.

Responsibilities:

• Work closely with Pendo leadership and key partners to ensure alignment with strategic objectives
• Own and execute Pendo’s whole product launch process
• Understands the basic and advanced agile methodologies and knows how to apply them from knowledge and experience that fits Pendo, pillar and/or teams.
• Owns pillar/squad specific reporting on progress, roadmap updates, internal metrics, risk management, communication plan, go-to-market activities and hold people accountable to ensure business goals are met
• Lead initiatives/projects by staying aligned on scope, business goals, operational model and securing cross-functional alignment
• Establish and maintain positive and productive relationships with internal/external stakeholders
• Explore unique new opportunities to solve problems
• Lead and facilitate key stakeholder meetings such as; pillar/squad/scrum team leadership syncs, initiative kickoffs, go-to-market kickoffs, agile ceremonies; such as retrospectives, sprint plannings
• Participate in weekly Program Management team meetings to share learnings and improvements

Minimum Qualifications:

• Five (5) years of experience as a Program Manager working with Engineering and Product Teams
• A Bachelor’s or equivalent work experience
• Must be self driven in a fast-paced environment
• Thorough understanding of project/program management techniques and methods
• Knowledge of basic and/or advanced agile methodologies
• Exceptional skills in leadership, communication, time management, facilitation, and organization

Preferred Qualifications:

• Professional (PSM) or Certified Scrum Master (CSM) certification
• Strong customer service experience
• Relevant work experience in product development lifecycle (PDLC)