Technical Account Manager

Job Description

Pendo is seeking a Technical Account Manager to provide strategic and technical guidance to customers, ensuring they realize the full value of the Pendo platform. The Technical Account Manager will connect business goals to solutions within the platform, collaborating with enterprise, strategic, and at-risk customers. They will partner with CSMs, ADs, and others to drive customer success.

Role Responsibilities:

• Own a book of business of customers who have purchased TAM Service.
• Learn all Pendo Products.
• Create strong customer relationships at all levels.
• Create strong internal relationships.
• Consult on the Pendo product to deliver customer outcomes.
• Impact ROI for assigned customers.
• Showcase the value of Pendo.
• Be an internal advocate.

Minimum Qualifications:

• 2+ years of technology implementation, technical consulting, or dedicated technical support.
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company.
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies.
• Basic CSS, HTML, or similar web technologies.

What Pendo Offers:

• Opportunity to work with a fast-growing startup.
• Experience in a diverse and exciting set of technologies and clients.
• Chance to have a real impact on Pendo's future.