Principal Customer Success Architect – Privacy & Compliance

OneTrust is seeking a Principal Customer Success Architect to join their Privacy & Data Governance Cloud team. This role involves serving as a strategic advisor to OneTrust customers, ensuring their success and value realization within the Privacy/GRC/Compliance product portfolio. The ideal candidate will possess significant industry experience and technical expertise in privacy management.

Role Involves:

• Establishing trusted advisor status with senior leaders.
• Developing strategic application and architectural design documents.
• Leading strategic workshops and providing solution recommendations.
• Delivering thought leadership through presentations and webinars.
• Providing strategic subject matter expertise and pre-sales support.
• Collaborating with external teams to align roadmaps.
• Translating strategic needs into OneTrust technology solutions.
• Identifying and analyzing strategic issues and recommending actions.
• Presenting to implementation teams and C-level executives.
• Advocating for customers by providing insights to the Product organization.
• Refining internal processes based on customer feedback.
• Managing multiple strategic engagements simultaneously.
• Engaging with customers to build long-term relationships.
• Mentoring team members and customers.
• Establishing feedback loops to improve OneTrust products and services.

Requirements:

• BA/BS in a related subject is required.
• 8+ years in software consulting or related experience.
• 3-5 years of experience in a Privacy role.
• Demonstrated success working with enterprise customers on technical products.
• Proven ability to engage across corporate functions.
• Practical experience in troubleshooting software and web services.
• Experience in using software for reporting and task management such as Salesforce preferred.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in products and ability to learn the entire product suite.
• Ability to handle customer escalations.
• Independent and a team player.

Role Offers:

• Flexible working model.
• Comprehensive healthcare coverage.
• Flexible PTO.
• Equity stock options.
• Annual performance bonus opportunities.
• Retirement account support.
• 14+ weeks of paid parental leave.
• Career development opportunities.
• Company-paid privacy certification exam fees.