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Job Description
Pure Storage is seeking a Service Account Manager to join their team in Tokyo, Japan. This role is crucial for reshaping the data storage industry and offers opportunities for innovative thinking and professional growth. The Service Account Manager will act as a trusted advisor to customers, ensuring they strategically operate Pure products to maximize value.
Responsibilities:
- Communicating service updates and recommendations.
- Serving as the primary point of contact for service activities.
- Providing monthly and quarterly service reviews.
- Analyzing data to provide customer environment insights.
- Managing change control to ensure environment stability.
- Proactively identifying and resolving potential issues.
- Managing customer installed base and service maintenance contracts.
- Establishing collaboration frameworks during escalations.
- Leading business reviews with customer executives.
- Interacting regularly with the customer's operations team.
- Attending customer data centers as needed.
- Managing contract renewals and upselling.
- Participating in process improvement initiatives.
Requirements:
- Technical expertise in Enterprise Storage.
- Experience with FlashArray and FlashBlade is a plus.
- Knowledge of Cloud, Cyber-security, and Containerization.
- 3+ years of experience in enterprise IT infrastructure operation.
- Strong communication, task management, and problem-solving skills.
- Bachelor's degree.
- ITIL or Project Management certification is desired.
- 5+ years of relevant experience in customer-facing roles.
- Native Japanese and business-level English proficiency.
What Pure Storage Offers:
- A chance to work in an innovative and challenging environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture.
- Flexible time off and wellness resources.
