Returns Specialist

Job Description

Pure Storage is seeking a Returns Specialist to manage the Pick-Up Request (PUR) process and ensure the smooth execution of customer returns. This role requires strong experience with ERP systems (SAP, NetSuite) and CRM platforms (SFDC) to track and coordinate returns efficiently. The ideal candidate has a keen eye for detail, excellent communication skills, and a strong understanding of return logistics and order management processes.Responsibilities include:

• Managing the Pick-Up Request (PUR) process.
• Coordinating with logistics partners, customers, and internal teams.
• Managing return packaging stock and shipments.
• Processing return orders in SAP, NetSuite, and SFDC.
• Monitoring and updating return statuses.
• Troubleshooting and resolving issues related to return requests.
• Maintaining positive and professional communications.
• Fostering a cooperative partnership with various departments.
• Ensuring compliance with company policies and industry regulations.
• Identifying process inefficiencies and recommending improvements.
• Generating and analyzing reports on return trends.
• Managing Inventory accuracy across the systems of record.
• Maintaining communication with 3rd party vendors and freight carriers.

Requirements include:

• 2+ years of experience in order administration, reverse logistics, or sales operations.
• Strong understanding of reverse logistics and customer return processes.
• Experience working with SAP, NetSuite, and Salesforce preferred.
• Experience working in Excel, G-Suit (Google Sheet, Docs, Slides) , & Tableau
• Flexibility to execute, adapt, prioritize, and multitask.
• Adept at learning new technology.
• Excellent communication and problem-solving skills.
• Motivated to work with a global team as well as independently.

Pure Storage offers:

• Opportunities for innovation and growth.
• A supportive team environment.
• Flexible time off.
• Wellness resources.
• Company-sponsored team events.