プロダクトオペレー ションズ（プロダクト改善）

Job Description

PayPay, a leading fintech company with over 69 million users, is seeking a Product Operations specialist to enhance its product based on user and merchant feedback and combat fraud. The company values innovation and a proactive approach to problem-solving.

The Product Operations specialist will collaborate with the customer support team to identify and address product issues, improve user experience, and implement fraud prevention measures. This role involves managing projects, defining requirements, and coordinating with product managers and development teams.

PayPay offers a hybrid work environment and a comprehensive benefits package, including social insurance, a defined contribution pension plan, and language learning support.

Role Involves:

• Collaborating with customer support to detect product issues.
• Identifying user and merchant challenges.
• Managing projects for smaller improvements.
• Product management of login authentication features.
• Devising and implementing fraud prevention strategies.

Requirements:

• 3+ years of experience in system planning or product management for internet services.
• 1+ years of experience in system development project management.
• 1+ years of experience as a development engineer.
• Ability to translate business plans into user-friendly UI/UX.
• Native-level Japanese language skills (JLPT N1 equivalent).
• English language skills for email and chat communication.

What Role Offers:

• Hybrid workstyle (remote and office).
• Super flex time (no core time).
• Social insurance.
• Defined contribution pension plan.
• Language learning support.