Senior Customer Success Manager

Job Description

Signifyd is seeking a Senior Customer Success Manager to manage a portfolio of accounts, ensuring customer success, retention, and expansion. The role involves technology expertise, business acumen, and a passion for customer satisfaction. The Senior Customer Success Manager will serve as a trusted advisor, understanding customer objectives and optimizing performance. They will collaborate with internal teams to provide an outstanding customer experience and drive continuous improvement.Responsibilities include:

• Overseeing the customer lifecycle and ensuring client satisfaction.
• Advising on best practices for product usage.
• Strengthening relationships with stakeholders.
• Closing renewals and identifying expansion opportunities.
• Resolving account issues.
• Collaborating with Marketing to create customer advocates.
• Developing collateral and conducting business reviews.
• Representing Signifyd at industry events.

Requirements include:

• 5+ years of Customer Success Management or Account Management experience.
• Technology background.
• Experience in e-commerce, fraud, or payments (preferred).
• Customer management experience with large accounts.
• Excellent communication and presentation skills.
• Fluency in Portuguese and English (Spanish is a plus).
• Located in São Paulo, Brazil (preferred).
• Analytical and metrics-driven work style.
• Experience with data analysis and presentation tools.
• Resourceful, detail-oriented, and highly organized.
• Ability to thrive in a fast-paced environment.

Signifyd offers:

• Opportunity to work with a leading e-commerce fraud prevention company.
• A chance to make a significant impact on customer success.