Experience Strategist

Job Description

Bloomreach is seeking an Experience Strategist to join their team and help build the world’s premier agentic platform for personalization. In this role, the Experience Strategist, also known as a Business Services Consultant, will collaborate with customers and internal teams to deliver thought leadership and successful service projects. The Experience Strategist will educate customers on industry best practices and demonstrate how to use Bloomreach tools to achieve business value and meet organizational goals.

The role involves:

• Becoming proficient in Bloomreach Search and Merchandising products.
• Delivering business service engagements to ensure customers derive maximum value.
• Providing strategic and tactical recommendations to customers.
• Suggesting optimisations to existing business services.
• Collaborating with Customer Success and Sales teams.

Requirements:

• 2+ years of experience in Commerce technologies, business consulting, or professional services.
• Experience leveraging third party analytics reports.
• Comfort with A/B Testing principals and best practices.
• Strong customer orientation.
• Excellent presentation, written, and verbal communication skills.
• Proven project management skills.
• Natural problem solver and critical thinker.
• Ability to thrive in a fast-paced, technology-driven environment.
• Experience in eCommerce, including site merchandising, marketing, or analytics.
• BA/BSc degree.
• Willing to travel up to 20%.

Bloomreach offers:

• Freedom and trust with flexible working hours.
• Virtual-first work environment with Bloomreach Hubs available.
• Company events to experience the global spirit.
• Opportunities for volunteering activities.
• People Development Program with personal development workshops.
• Professional education budget.
• Employee Assistance Program.
• Subscription to Calm app.
• DisConnect days for additional time off.
• Sports, yoga, and meditation opportunities.
• Extended parental leave.
• Restricted Stock Units or Stock Options.
• Company performance bonus.
• Employee referral bonus.
• Celebration of work anniversaries.