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Job Description
Grata is seeking a Customer Success Manager to join their team. Grata is the leading private market dealmaking platform. The ideal candidate will have a proven track record of account management and maintaining high customer renewal rates through outstanding customer engagement. This role is responsible for ensuring high levels of customer satisfaction and driving customer ROI, becoming a trusted advisor to clients. Grata is a hybrid company, and employees work from the NYC office on Mondays, Tuesdays, and Thursdays.
The role involves:
- Combining commercial and engagement strategies to achieve consistent growth.
- Performing initial onboarding of accounts.
- Serving as the primary contact for customers, resolving questions and performing customer success reviews.
- Growing the revenue base by maximizing account retention and renewal revenue.
- Maintaining strong relationships with customers across varied personas.
- Proactively identifying account risks and driving churn mitigation strategies.
Requirements:
- 3-5 years of experience in a customer-facing role with commercial experience.
- Experience managing key/enterprise-level accounts or customers across different product lines.
- Proven proficiency engaging directly with customers and working independently.
- Goal and results-oriented with a proactive approach and ability to adapt to change.
- Experience developing and delivering value-added communications.
- Demonstrable success identifying and forecasting risk and growth opportunities.
- Confident, high energy, self-motivated, and a team player.
- Well-organized with high attention to detail and resourceful problem-solving skills.
- A track record of exceeding target KPIs.
Grata offers:
- Medical, dental, and vision plans with 80% premium coverage for employees.
- Company-sponsored lunch through Grubhub weekly.
- Unlimited PTO policy.
- Flexible Work Location policy.
- 12 weeks of parental leave.
- 401k and pre-tax commuter benefits.
- Dog-friendly office.
