Assistente de Atendimento (CX) - Vaga exclusiva para Pessoas com Deficiência

Job Description

XP Inc., a major independent financial institution in Brazil, is seeking an Assistente de Atendimento (CX) to join their Customer Experience team. This is an exclusive opportunity for people with disabilities. The role involves providing customer support via chat, phone, and email, focusing on quality and customer experience. The Assistente de Atendimento will be responsible for ensuring a positive customer experience and may collaborate with other areas of the company to implement projects and develop solutions. They will also work with other Customer Experience teams to drive continuous improvement.

Responsibilities include:

• Executing solutions for clients via chat, phone, and email.
• Focusing on quality and customer experience.
• Ensuring a positive customer experience.
• Collaborating with other areas for projects and solutions.
• Seeking continuous improvements.

Requirements include:

• Completed higher education or expected graduation by Dec/25 or Dec/26 (night shift).
• Residence in São Paulo and Region.
• Previous experience and interest in customer service.
• Adaptability to work in different channels (phone, email, or chat).
• Valuing customer experience as a top priority.
• Strong communication and teaching skills.
• Problem-solving abilities.
• Focus on goals.
• Teamwork skills.

The role offers:

• Health and dental plans with no co-participation.
• Wellhub (Gympass).
• Zenklub.
• Life insurance.
• Flexible VA/VR iFood benefits.
• Transportation allowance.
• New Value benefits club.
• Extended parental leave.
• Childcare assistance.
• Exclusive investment funds.
• Investment advisory.
• XP Visa Infinite card with no annual fee.
• Credit options.