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IT Operations Engineer I (on-site )

IT Operations Engineer I at Fortra, Eden Prairie, MN.
Fortra
On-Site
United States
USD 60,000 - 65,000
Job Description
Fortra is seeking an IT Operations Engineer I to join their team in Eden Prairie, Minnesota. This role is ideal for someone with experience in an IT Service Desk setting. The IT Operations Engineer I will be responsible for receiving, prioritizing, documenting, and escalating end-user requests. They will provide active and effective resolutions to meet user needs, using diagnostic and helpdesk request tracking tools. The engineer will collaborate with local and remote users, supporting desktops, end-user computing technologies, and assisting in basic infrastructure support.

What this role involves:
  • Providing on-site IT support at Fortra’s Corporate Headquarters in Eden Prairie, Minnesota.
  • Supporting, logging, and triaging all IT-related issues, escalating for resolution and improving documentation processes.
  • Providing operational support of systems like DNS, SSO, VM, network, and printing services.
  • Administering and utilizing End User Computing tooling, such as Endpoint Management, software deployment, ticketing, and automation.
  • Ensuring software license compliance and managing workstation OS and software updates.
  • Managing and troubleshooting end-user devices and applications; handling account provisioning, access rights, and onboarding/offboarding processes.
  • Handling workstation provisioning, inventory, lifecycle, and ensuring timely hardware/software deployment for new hires.
  • Conducting user orientations and training.
  • Collaborating with IT, Security, DevOps, and CloudOps teams on complex issues or projects.
  • Enhancing team processes and working with cross-functional teams for project implementations.

Requirements:
  • Must be local to Eden Prairie, Minnesota and able to work from the office at least four days a week.
  • At least 2 years’ experience working in an enterprise IT organization, in a technical support role.
  • Strong proficiency in operating systems (Windows, macOS, Linux), office productivity suites, and common software applications.
  • Proficiency in Microsoft 365 admin, Microsoft Active Directory, Exchange, MFA and Azure.
  • Good understanding of networking principles, protocols, and troubleshooting techniques.
  • Familiarity with remote support tools and techniques. (e.g. TeamViewer)
  • Excellent written and oral communication skills.
  • Able to collaborate with technical and non-technical people at all levels of the organization.
  • Excellent customer service skills.

What Fortra offers:
  • Health, dental, and vision coverage as of hire.
  • Immediate enrollment in 401(k), HSA, and FSA plans.
  • Flexible PTO policy.
  • Tuition and personal enrichment reimbursement.
  • Option to enroll in ID Theft Protection Program.
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Fortra

Fortra is a software development company focused on creating and maintaining software products for both market sale and internal use. They operate within an Agile project development methodology and emphasize innovation, best practices, and continuous improvement. Fortra values collaboration, problem-solving, and initiative, fostering a culture of teamwork and individual contribution. The company designs, develops, tests, and debugs software systems and applications, incorporating new technologies and focusing on meeting user needs. They offer solutions related to database fundamentals like SQL and DB design, containers like Docker and Kubernetes, and cloud services.

All Jobs at Fortra (54)