Security Services Intern (IBM i)

Job Description

Fortra is seeking a Security Services Intern to assist with the installation and configuration of Fortra Security Services IBM i software for customers and aid in the preparation of monthly security reports. This role involves guiding customers through best practices for successful solution adoption, configuring software settings, and resolving implementation issues.

Responsibilities:

• Assist clients with installation of security software on their IBM i systems.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and escalate complex issues to Support.
• Train end users, answer software questions, and provide training aids.
• Assist with the preparation of monthly security reports for Security Services customers.
• Other duties as assigned.

Requirements:

• A four-year degree is preferred. Equivalent work experience and accreditations will be considered.
• 1+ years of experience working with IBM i operating system.
• 1+ years of experience in information security, enterprise risk and compliance, etc.
• Applicable IT or security certifications not expected but an added benefit (e.g., CobiT, CRISC, CISA, CISM, CISSP, etc.).
• Confident and positive attitude in facing complex organizations and processes.
• Strong analytical and problem-solving skills with high attention to detail and quality.
• Self-starter with ability to work independently while communicating effectively to keep others informed.
• Effective interpersonal and professional communication skills, both verbal and written.
• Builds strong customer relationships through responsiveness and expertise.
• Strong presentation skills.
• Comfortable leading a small group through discovery workshops and training sessions.
• Strong organizational and time management skills.
• Ability to effectively handle multiple projects and responsibilities.

The role offers:

• Personal and professional development opportunities.
• Flexibility.