Trust Officer

BitGo is seeking a Trust Officer to join their team in Sioux Falls, SD. This role reports to the Director of Trust Administration and is responsible for overseeing all accounts under administration and providing high-quality customer service.

The Trust Officer will be involved in various aspects of trust administration, ensuring adherence to legal and regulatory requirements, and working closely with internal teams to provide a cohesive approach to customer onboarding and account administration.

BitGo offers competitive benefits, including health insurance, 401k match, paid parental leave, and a stimulating startup environment.

Responsibilities:

• Oversight of all accounts under administration.
• Provide high-quality customer service.
• Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
• Ensure adherence to all legal and regulatory requirements related to Trust administration.
• Perform thorough annual and periodic reviews of trust accounts.
• Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures.
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration.
• Develop and maintain expertise in the products and services offered to clients.

Requirements:

• Bachelor’s Degree and an advanced degree or certification
• 6 years of customer relationship service and 3 years of experience working at a trust company
• Highly effective verbal and written communications
• Strong customer service skills
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, listening and problem-solving skills

BitGo offers:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free custom lunches, dinners and snacks