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Clara, a leading spend management platform in Latin America, is looking for a Customer Happiness Associate in Brasil. The role involves solving escalated issues, troubleshooting, and providing follow-up support to customers. It requires managing B2B clients and proposing solutions based on customer claims.
- Role Involves:
- Solving escalated issues through different channels
- Troubleshooting and creating detailed notes in the admin system
- Providing follow-up calls to customers
- Creating options for customers interested in canceling orders
- Requirements:
- 2+ years of experience as a Customer success agent / Customer representative
- Previous experience managing B2B clients
- Intermediate English
- English professional proficiency (preferred)
- Patient, pays attention to detail, a great communicator
- Office / Google Drive (Advanced)
- CSS e.g: Zendesk or similar (Advanced)
- CRM e.g: Hubspot or similar (Intermediate)
- High level of quality and excellence in service
- Multitasker, ability to handle several tickets at the same time
- Clara Offers:
- Competitive salary & a robust stock ownership plan
- 100% flexible work model
- A set of benefits that are adaptable to your needs & way of life
- Opportunities for growth in a fast-paced environment
- A chance to shape B2B payments in Latin America
Clara
Clara is a leading spend management platform transforming business finances across Latin America. Backed by prominent investors, Clara provides an end-to-end solution featuring locally-issued corporate cards and a sophisticated software platform for bill payment. Serving thousands of successful companies, they foster an inclusive culture based on clarity, simplicity, ownership, pride, continuous improvement, and inclusivity. Clara offers opportunities to shape B2B payments, driving economic competitiveness in the region.