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Job Description
BitGo, a leading infrastructure provider of digital asset solutions, is seeking a Technical Support Engineer to join their team in Bangalore. This role involves providing technical assistance to clients, troubleshooting issues, and escalating unresolved problems to internal teams. The ideal candidate will have a strong technical background, excellent communication skills, and experience in a technical support setting, preferably within financial institutions.
Responsibilities:
- Investigate client inquiries and provide assistance via phone, email, or chat
- Provide first response to technical issues and solve where possible
- Triage and escalate unresolved issues to appropriate internal teams
- Track customer inquiries through to resolution
- Develop and maintain technical and non-technical playbooks
- Prioritize and manage several open inquiries at one time
- Maintain a high bar for client experience
- Participate in an on-call rotation
- Must work in defined working hours
Requirements:
- Bachelor’s degree in Computer Science or related field
- 2+ years of work experience in a technical support setting
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, both verbal and written
- Good understanding of Google apps, Salesforce, JIRA
- Flexible and adaptable to meeting the evolving needs of fast paced organization
- Technical troubleshooting experience preferred
BitGo offers:
- Competitive salary
- Meal & Commute allowance
- Medical Insurance
- IT equipment support for work
