Customer Support Team Lead (Canada | United Kingdom)

Job Description

Clipboard Health is seeking a Customer Support Team Lead to join their Worker Operations team. This role is crucial for maintaining high standards of customer experience and team performance. The Team Lead will be responsible for coaching and developing a team of customer service agents, ensuring they meet quality and productivity goals.About Clipboard Health:Clipboard Health is a fast-growing Series C marketplace that connects healthcare facilities and healthcare professionals. They are a YC Top Company with a global, remote team of 600+ people. Clipboard Health has been profitable since 2022 and fills millions of shifts annually at partner workplaces across the US.Role involves:

• Monitoring agent performance and providing constructive feedback.
• Identifying and addressing the root causes of performance issues.
• Maintaining quality assurance scores above 90%.
• Handling customer escalations and resolving conflicts.
• Delegating tasks and leading team-building activities.

Requirements:

• +2 years of coaching experience.
• +2 years of management experience in customer service.
• +2 years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to thrive under pressure and adapt to changing priorities.
• Strong product and process knowledge.
• Customer-centric mindset.
• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

Clipboard Health offers:

• A fully remote position.
• Competitive compensation.
• Opportunity to work with a fast-growing company.