Senior HCM Program Manager

Job Description

Intercom is seeking a Senior HCM Program Manager to enhance HR systems, particularly Workday. This role involves shaping the use of Workday to streamline processes for Recruiting Ops, People Ops, Compensation, and other key teams. The ideal candidate will ensure efficient, scalable, and user-friendly systems and processes. Operational excellence means reducing manual effort, minimizing errors, and empowering teams to focus on strategic work.This role encompasses the full hire-to-retire business process, aligning needs across the People organization and Finance. The candidate will maintain a cohesive Workday roadmap in collaboration with the People Systems team.Responsibilities:

• Collaborate with stakeholders across the People organization and Finance to understand operational challenges.
• Act as the single point of contact between the People org and the People Systems team.
• Gather and prioritize functional requirements from teams like Recruiting Ops, People Ops, and Compensation.
• Develop and maintain a functional Workday roadmap in partnership with People Systems.
• Identify opportunities to streamline and automate manual processes.
• Ensure processes and configurations align with best practices.
• Drive program management initiatives and coordinate cross-team efforts.

Requirements:

• Strong functional knowledge of Workday and understanding of broader people processes.
• 6-8 years of experience working with cross-functional teams.
• Excellent program management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, collaboration, and influencing skills.

Intercom offers:

• Competitive salary and equity.
• Lunch every weekday, plus snacks and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Life assurance, health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme.