Senior HCM Program Manager

Job Description

Intercom is seeking a Senior HCM Program Manager to enhance its People team. This role focuses on driving operational excellence through the strategic use of Workday. The ideal candidate will streamline processes for Recruiting Ops, People Ops, Compensation, and other key teams, ensuring efficient and scalable systems.Intercom is looking for someone to:

• Collaborate with stakeholders to understand operational challenges.
• Act as the main point of contact between the People org and the People Systems team.
• Gather and prioritize functional requirements from various teams.
• Develop and maintain a functional Workday roadmap.
• Identify opportunities to streamline and automate manual processes.
• Ensure processes align with best practices.
• Drive program management initiatives and coordinate cross-team efforts.

Requirements for the role include:

• Strong functional knowledge of Workday.
• 6-8 years of experience working with cross-functional teams.
• Excellent program management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, collaboration, and influencing skills.

Intercom offers:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.