Manager, Technical Recruiting

Job Description

Intercom, an AI Customer Service company, is seeking a Technical Recruiting Manager to lead and scale its recruiting team in Dublin, Ireland. This role involves driving operational excellence, talent strategy, and performance rigor. The manager will oversee a team of contract and full-time recruiters, optimize workflows, enhance recruiting data visibility, and drive key strategic initiatives.

The Technical Recruiting Manager will work closely with senior technical stakeholders across various departments to shape a best-in-class hiring process. Intercom is at the forefront of transforming the customer service industry with cutting-edge technology, making this a challenging yet rewarding opportunity.

What this role involves:

• Setting and upholding a high-performance bar for the recruiting team.
• Leading, mentoring, and developing a team of recruiters.
• Designing and executing key strategic initiatives.
• Enhancing data visibility through recruiting dashboards.
• Developing and executing strategies to attract and close world-class candidates.
• Acting as a trusted advisor to technical leaders.
• Building and executing event strategies to enhance employer brand visibility.

Requirements:

• 10+ years of technical recruiting experience, with 4+ years managing recruiting teams.
• Experience scaling recruiting functions in fast-paced, high-growth environments.
• Deep expertise in the EMEA technical talent market landscape.
• Strong operational expertise in optimizing workflows and onboarding processes.
• Data-driven mindset with expertise in recruiting metrics and talent analytics.
• Strong ability to partner with technical leaders and influence hiring strategies.
• Experience with the latest recruiting technologies and applicant tracking systems (ATS).
• Excellent communication and presentation skills.

Intercom offers:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme