Associate Technical Support Specialist

Intercom is seeking an Associate Technical Support Specialist to join their team in Dublin, Ireland. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. This role involves educating and supporting customers globally, ensuring they maximize the value of Intercom's products. The ideal candidate enjoys problem-solving and is dedicated to empowering customers.

What this role involves:

• Communicating with customers efficiently.
• Owning customer issues from start to finish.
• Becoming an expert on Intercom's functionalities.
• Ensuring a positive customer experience.
• Collaborating with product teams to address issues and suggest solutions.

Requirements:

• Solid understanding of tech fundamentals and modern tools.
• Strong customer focus and communication skills.
• Strong problem-solving abilities.
• Ability to troubleshoot and learn quickly.
• Excitement for a dynamic support environment.
• Success working with KPIs.

What this role offers:

• Competitive salary and equity.
• Lunch every weekday, snacks, and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Health and dental insurance.
• Flexible paid time off.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme.

This position is hybrid, requiring office presence 2 days a week, with the option to work full-time from the office. Intercom values diversity and is committed to equal opportunity.