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Job Description
Intercom is seeking an ambitious and driven sales professional to join their EMEA sales team as a Commercial Relationship Manager. This role is pivotal in driving the growth of Intercom's existing business. The individual will manage a portfolio of business, aiming to achieve net growth through identifying and pursuing expansion opportunities, managing renewals, and articulating Intercom's value proposition.
The role involves:
- Owning and acting as the main point of contact for a book of business
- Driving net growth within that book
- Hunting and working expansion opportunities within that book
- Running a proactive and effective renewal process
- Articulating Intercom’s value using the Command of the Message framework
- Forecasting and planning pacing throughout each month and quarter
- Partnering with a CSM and SE to ensure the long term success of your book
- Partnering with R&D and Marketing to ensure the voice of your customers is heard
Requirements:
- Fluent in English and German (spoken and written)
- 2-3 years experience in a B2B closing role
- 2+ years of SaaS experience
- Excellent written and verbal communicator
- Ability to discover pain and articulate potential solutions
- Ability to accurately qualify opportunities
- Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
- Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
- Experience forecasting on a monthly or quarterly basis
Intercom offers:
- Competitive salary and equity
- Regular compensation reviews
- Pension scheme & match up to 4%
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity and paternity leave
- Cycle-to-Work Scheme
