Browse All Jobs
Job Description
Intercom is seeking a Senior Sales Enablement Manager to join their GTM Enablement team. This role is based in San Francisco, CA, and will focus on designing and delivering impactful training programs for the North America and APAC regions. The Senior Sales Enablement Manager will collaborate with various teams to ensure seamless education and change management for Intercom's sales organization.

Role involves:
  • Collaborating with Product Marketing to tailor launch assets for the field.
  • Developing and executing a content management strategy.
  • Scoping knowledge gaps and enablement requests.
  • Managing communications and calendars for training programs.
  • Designing, developing, and delivering education programs.
  • Facilitating training sessions (in-person and virtual).
  • Implementing post-training communications and resource access.
  • Onboarding new sales team members.
  • Implementing metrics to assess training effectiveness.
  • Providing feedback to stakeholders on training outcomes.
  • Developing and maintaining high-quality training materials.
  • Providing ongoing support, coaching, and mentoring to the sales team.
  • Leading enablement programming for global initiatives.

Requirements:
  • 5+ years in Sales Enablement or a quota-carrying sales role in a SaaS organization.
  • Experience delivering training both in-person and remotely.
  • Experience designing self-paced learning interventions.
  • Ability to work cross-functionally and with senior leadership.
  • Strong project management skills.
  • Knowledge of sales process and success criteria.
  • Analytical mindset with the ability to measure training program effectiveness.
  • Excellent communication and interpersonal skills.
  • Group facilitation skills.
  • Ability and willingness to learn and develop new skills.
  • Highly organized with great attention to detail.
  • Experience in deal coaching.

Role offers:
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events.
Apply Manually