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Job Description
Intercom is seeking a Machine Learning Researcher to join their team and lead impactful research that shapes the future of AI in customer service. The Machine Learning Researcher will conduct cutting-edge research and develop AI models that enhance Intercom's customer service AI. They will contribute to both product innovation and the wider AI research community.
What this role involves:
- Conduct advanced research in LLMs, deep learning, reinforcement learning and other AI areas relevant to customer service and communication.
- Write scientific papers and contribute to top-tier conferences and journals, enhancing Intercom's position in the AI research community.
- Identify and explore emerging research areas, developing long-term strategies to expand the impact of AI in customer service.
- Lead and contribute to the design, implementation, and evaluation of machine learning models and algorithms that improve our products.
- Collaborate with external researchers, universities, and technical institutes to explore new AI technologies.
- Collaborate with cross-functional teams to integrate new AI research into the Intercom platform, impacting millions of users.
- Mentor and influence other researchers, shaping research agendas and helping drive innovation.
Requirements:
- PhD degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field, or equivalent practical experience.
- At least 3 years of experience leading research agendas in academia or industry.
- A proven track record of writing scientific publications submitted to conferences, journals, or public repositories
- Expertise in key ML areas such as reinforcement learning, unsupervised learning, deep learning, and NLP.
- Proficiency in coding, with experience in Python, TensorFlow, or PyTorch for implementing machine learning models.
What Intercom offers:
- Competitive salary and equity in a fast-growing start-up
- Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews
- Pension scheme & match up to 4%
- Life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme
