Senior Product Engineer, AI

Job Description

Intercom is seeking a Senior Product Engineer, AI to join its AI Group and contribute to building Intercom’s AI-powered products. The role involves close collaboration with ML Scientists and product teams, requiring a deep understanding of the product, customers, ML tech stack, and broader product stack.

The Senior Product Engineer will be responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly prototyping solutions. The ideal candidate will have a strong analytical approach to development and some hands-on experience with ML systems.

Responsibilities:

• Build the systems that power Intercom’s flagship AI products, working in the ML Python tech stack and occasionally the Rails app.
• Collaborate with ML Scientists to bring proof-of-concept code to production, ensuring robustness and scalability.
• Partner with product teams to shape the best AI-powered product experience for customers.
• Contribute to all phases of software development, including ideation, prototyping, implementation, and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

Requirements:

• 5+ years of experience shipping high-quality products.
• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript).
• Strong willingness to fight for good outcomes.
• Bias towards progress over perfection.
• BSc in Computer Science, Maths or Statistics or related discipline.

Intercom offers:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• Cycle-to-Work Scheme with secure bike storage