Software Engineer - Front End Infrastructure

Job Description

Intercom, an AI Customer Service company, is seeking a Frontend Engineer to join its Frontend Tech platform team in London. The successful candidate will play a crucial role in improving how Intercom builds its user interfaces, with a focus on making it easier for product teams to develop and ship high-quality products quickly. This is an opportunity to shape the modernization of Intercom's tech stack and rethink the frontend architecture from the ground up.

The Frontend Engineer will collaborate with teams across Intercom, introduce new technologies and patterns, remove roadblocks for other engineers, and help improve developer experience and velocity. The work will directly shape the foundations of how Intercom builds products.

What this role involves:

• Collaborating with domain experts to shape technical direction and frontend infrastructure.
• Contributing to technical strategy and architecture as Intercom continues to scale.
• Developing new tools and services that make it fast, safe, and easy for other Intercom engineers to leverage web frameworks.
• Participating in all phases of software development, including ideation, prototyping, design, and implementation.
• Playing an active role in hiring, mentoring, and career development of other engineers.
• Raising the bar for technical standards, performance, reliability, and operational excellence.

Requirements:

• Multiple years of experience using React to build or support complex UIs.
• Deep knowledge of Web UI technologies (JavaScript, CSS, HTML) and Node.js.
• A proven track record of enabling other engineers or product teams.
• Experience building or supporting a SaaS product in a previous role.
• Demonstrated impact on product and team performance in previous roles.
• Proficient with standard software engineering methodologies, e.g., unit testing, code reviews, design documentation.
• Able to effectively articulate technical challenges and solutions.
• Ability to learn quickly, iterate, unblock oneself, and persist until the right problem is solved.

What Intercom offers:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme with secure bike storage