Group Design Manager

Job Description

Intercom, an AI Customer Service company, is seeking a Group Design Manager to lead a high-performing design team and build the future of AI Customer Support. This role is based in London, England.Intercom is at the forefront of shaping the AI Agent category and redefining customer service with Fin. The company values design and is looking for a leader who can raise the bar on craft, build high-performing teams, and move fast through ambiguity.What this role involves:

• Leading, coaching, and inspiring a team of designers.
• Partnering with product and engineering counterparts to align strategy and drive decisions.
• Setting and upholding a high bar for craft.
• Solving problems from first principles.
• Helping the team make hard decisions and focus on outcomes.
• Being a design quality amplifier.
• Building a healthy, high-trust team culture.
• Staying hands-on in the work.

Requirements:

• Experience leading and growing high-performing design teams.
• Experience hiring, coaching, and developing designers at all levels.
• Experience owning execution across a portfolio of product areas.
• Experience partnering with Product and Engineering leadership.
• Ability to thrive in ambiguous, fast-changing environments.
• A track record of shipping great software.
• Strong visual sensibility and high standards for craft.
• Demonstrated product taste.

What Intercom offers:

• Competitive salary and equity.
• Lunch every weekday, plus snacks and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Life assurance, health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme.
• MacBooks or other equipment to help you get your job done.