Pessoa Executiva de Retenção - Savers (Florianópolis)

Job Description

RD Station, a leading technology company for marketing and sales solutions in Brazil, is seeking an Executive Retention to join their Savers team. This role is based in Florianópolis, Santa Catarina, Brazil, and operates on a hybrid work model.

The Executive Retention will be responsible for connecting with customers who have requested to cancel their RD Station Marketing and RD Station CRM accounts. The primary goal is to understand the customer's issues and retain them by demonstrating the value of the solutions and reducing churn.

RD Station offers:

• A dynamic and evolving work environment.
• Opportunities for professional development.
• A focus on employee well-being through various initiatives.
• A commitment to diversity and inclusion.

Role involves:

• Diagnosing customer issues through calls or Zoom meetings.
• Proposing solutions to address customer pain points.
• Negotiating terms to retain customers.
• Managing the entire process from cancellation request to resolution.

Requirements:

• Previous experience in customer-facing roles involving negotiation (e.g., pre-sales, sales, customer support).
• Resilience in handling difficult negotiations and overcoming objections.
• Ability to diagnose business scenarios and propose effective strategies.
• Multi-tasking skills to manage a high volume of demands.

The role offers:

• Advanced information management tools.
• Training on negotiation techniques.