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Job Description
ABBYY is seeking a highly skilled and engaged Technical Engineer to join their team in Budapest. This role involves resolving customer tickets, troubleshooting technical issues, and creating knowledge base documents. The ideal candidate will collaborate closely with technical teams within ABBYY, including Support, Development, DevOps, and QA. ABBYY encourages employees to develop themselves by using ABBYY University courses.
Responsibilities:
- Resolve incoming Zendesk tickets from ABBYY B2B customers.
- Troubleshoot technical issues via virtual systems or screen-sharing sessions.
- Collaborate with teammates and colleagues from other departments.
- Communicate confidently in Business English.
- Write knowledge base articles.
- Follow documented procedures, guidelines, and policies.
Requirements:
- At least 2 years of experience in L2 Technical Support, Professional Services, QA, DevOps, or Development.
- IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics.
- Experience in programming (C++).
- Basic knowledge of other programming languages (Java or C#) is a plus.
- Great analytical skills to troubleshoot software problems.
- Good interpersonal and communication skills.
- Advanced English skills.
- Additional European language knowledge is a plus.
ABBYY offers:
- Remote and hybrid working options.
- Flexible working hours.
- Partial compensation for glasses and lenses.
- Private health insurance.
- Volunteering Time Off (2 days/year).
- SZÉP Card for recreational activities.
- 3 extra days/month for 'sick leave' without doctors visit.
