Customer Happiness Associate - Mexico I Future Opportunities at Clara

Job Description

Clara is seeking a Customer Happiness Associate to contribute to building the financial backbone of Latin America's ambitious companies. Clara is a leading B2B spend management platform used by numerous companies. The Customer Happiness Associate will play a crucial role in resolving escalated issues and ensuring customer satisfaction.Role involves:

• Solving escalated issues through various channels.
• Troubleshooting, investigating, and creating detailed notes in the admin system.
• Providing follow-up calls to customers to troubleshoot issues.
• Creating options for customers interested in canceling/returning orders.

Requirements:

• 2+ years of experience as a Customer Success Agent / Customer Representative.
• Previous experience managing B2B clients.
• Intermediate to professional English proficiency.
• Proficiency in Office/Google Drive, Zendesk or similar CSS, and CRM systems like Hubspot.
• Strong focus on understanding customer needs and providing high-quality solutions.
• Ability to multitask and handle several tickets simultaneously.

Clara offers:

• Competitive salary and stock options.
• Flexible hours.
• Multicultural team environment.
• Annual learning budget and internal development paths.