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Job Description
ABBYY is seeking a Technical Success Manager to join their team in Bangalore, India. This role is hybrid, offering both remote and onsite work options. The Technical Success Manager will be responsible for ensuring customer success with ABBYY products and services, focusing on pre- and post-sales activities, technical account management, and expertise in IDP, OCR, and RPA domains.
Responsibilities:
- Conduct value discovery sessions with key customers.
- Articulate the gap between the client's current state and desired state.
- Build and maintain customer/partner relationships.
- Serve as a strategic advisor to customers/partners.
- Identify and facilitate customer & partner training needs.
- Proactively prevent and eliminate obstacles for customers.
- Promote the expansions, renewals, and adoptions of ABBYY solutions.
- Manage customer/partner expectations.
- Research and investigate customer issues.
- Proactively identify and measure customer product usage and satisfaction.
- Manage integrated projects and organization responsibilities.
- Be the Voice of the customer in ABBYY.
- Help drive customer references, advocacy, and case studies.
Requirements:
- 5+ years of experience in Pre-Sales, Professional Services, consulting, Technical Account Management, or other customer-facing technical roles
- Must have SaaS experience.
- A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy
- Strong ability to translate technology needs into outcomes
- Experience in any one of the following technologies: OCR/ICR, Intelligent Document Processing, Document/Content Intelligence, Enterprise Automation, RPA, ECM, BPM, or ERP, Process mining or Task mining analytics, Analytics SAAS platform
- Previous experience with ABBYY software great nice to have
- Previous experience with software implementation
- Understands solution-focused engagement approaches and methods
- Strong project management, time management, and prioritization skills with the ability to balance multiple priorities, accounts, and resolutions
- Strong analytical and problem-solving skills with the ability to work with ambiguity and collaborate with other team members
- Excellent customer-facing and interpersonal skills
- Strong written and verbal English communication skills
- Proven self-starter with a strong track record showing results, sound judgment, and detail orientation
- Able to manage the successful delivery of a portfolio of customer engagements
- Advance proficiency in MS Office Suite or similar platforms
ABBYY offers:
- Remote and hybrid working options
- Flexible hours
- Paid volunteering days
- Paid parental leave
