Customer Success Associate I Future Opportunities at Clara

Job Description

Clara is seeking a Customer Success Associate to help build the financial backbone of Latin America’s most ambitious companies. Clara is the leading B2B spend management platform in the region, used by 20,000+ companies. The company's all-in-one solution combines locally issued corporate cards, bill pay, financing, and a powerful SaaS platform built to scale with our customers.The Customer Success Associate will manage a portfolio of accounts, ensuring client satisfaction and engagement. They will understand client needs, provide personalized support, and identify opportunities for upselling and cross-selling. The associate will also monitor product usage, collect client feedback, and use CRM tools to track client interactions.Responsibilities:

• Manage a portfolio of accounts, ensuring they are happy and engaged.
• Understand each client’s needs and provide personalized support.
• Identify opportunities for upselling and cross-selling.
• Monitor product usage to spot any issues and recommend solutions.
• Work with sales, product, and marketing teams.
• Collect feedback from clients.
• Use CRM tools to track client interactions.

Requirements:

• 2-3 years of experience in Customer Success, Account Management, or sales.
• Strong communication skills.
• Experience in managing accounts and driving sales growth.
• Proficiency with CRM tools (Hubspot or Salesforce).
• Problem-solving skills and a proactive attitude.
• Professional proficiency in English.
• Ability to build strong relationships with clients.

What Clara Offers:

• Competitive salary + Stock Options (ESOP) from Day 1
• Flexible hours
• Multicultural team
• Annual learning budget + internal development paths
• High-ownership culture